1. What are your hours of operation?
Customer service representatives are available to assist you: 7 days a week, 24 hours a day.

2. Are your prices in US dollars?
Yes, all prices appearing on the website are in United States Dollars.

3. How much does shipping cost?
With a purchase of $75 or more on your first order you will receive FREE one year shipping. Otherwise, shipping is $7.95 per order.

* We are not responsible for any duty or brokerage fees that may be incurred after the order has been shipped.

4. If my order is for a prescription medication, what do I do with the prescription?
Once you have placed your prescription order you are required to fax and mail in your original prescription to us.

5. Do you ship to international locations?
At this time we only ship to Canada and the US.

* We are not responsible for any duty or brokerage fees that may be incurred after the order has been shipped.

6. How long will it take to get my order?
Prescription orders will be shipped within 5 business days of receiving your prescription(s). Once shipped, it will take approximately 10 business days for delivery. OTC orders are shipped within 2 business days. All orders are shipped via Express Mail (similar to USPS Priority Mail).

7. Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

8. What about sales tax?
No sales tax is charged.

9. What do you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.

10. What are generic drugs?
A generic drug is a copy of the brand-name drug with the same dosage, safety, strength, quality, how it is taken, performance, and intended use.

The only differences between generics and their brand-name counterparts is that generics are less expensive and may look slightly different (eg. different shape or color), as trademarks laws prevent a generic from looking exactly like the brand-name drug.

11. What if I need to return my order?
If you are not completely satisfied with your purchase from PetCareChoice, simply return the product and we will refund you 100% of its value, including the shipping cost. Even if the package has been opened, don't worry! Return the opened package and we will refund you 50% of its value.

12. Do I need a prescription?
A prescription is required if the product(s) is sold by prescription in the customer’s jurisdiction.

13. Do I need to send in my original prescription?
Once you have placed your order either by phone or online you are required to mail in your original prescription to us at P.O. Box 88614, Surrey, British Columbia, V3W 0X1, Canada.

* Note: This address is ONLY for original prescriptions. Product returns will not be accepted at this address.

14. Do you accept Paypal payments?
Yes. PayPal is a quick and easy way to pay online without having to expose your credit card information. Paypal can only be used on over-the-counter products.